Director of Infrastructure

Overview

• Lead IT infrastructure strategy and operations for a dynamic organization, ensuring optimal performance, security, and cost-effectiveness.
• Collaborate with business leaders to align IT capabilities with organizational goals and enhance stakeholder relationships.
• Oversee disaster recovery planning, cybersecurity strategy, and compliance with IT policies and procedures.
• Manage the IT helpdesk and system engineers, ensuring reliable 24×7 operations and effective end-user support.
• Research and implement emerging technologies to maintain cutting-edge infrastructure and services.
• Administer cloud services, including Office 365 and Azure Active Directory, to support business processes.
• Develop vendor relationships and evaluate technologies to ensure best-in-class solutions.
• Drive IT infrastructure transformation and innovation in a hybrid work environment.

Key Responsibilities & Duties

• Define and execute IT infrastructure strategy, architecture, and standards to support organizational objectives.
• Ensure compliance with IT policies and procedures, maintaining smooth operations and recovery capabilities.
• Oversee monitoring, maintenance, and upgrades of IT systems, including servers, networks, and devices.
• Manage cybersecurity roadmap and disaster recovery planning for critical systems and infrastructure.
• Provide escalation support for end-user computing issues, ensuring timely resolution and user satisfaction.
• Administer cloud services and applications, including Office 365 and Dynamics 365.
• Evaluate and recommend new technologies to enhance IT capabilities and efficiency.
• Maintain vendor relationships, ensuring cost-effective delivery of services and products.

Job Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field required.
• Minimum 10 years of experience in IT infrastructure management; 15 years preferred.
• Proven expertise in systems administration, network management, and cloud services.
• Strong leadership skills with experience directing and mentoring IT professionals.
• Proficiency in Microsoft technologies, VMware, and networking protocols.
• Solid project management skills with the ability to manage multiple concurrent projects.
• Effective communication and negotiation skills to influence stakeholders and achieve outcomes.
• Experience in financial services or similar industries is a plus.