Case Manager

Overview

• Provide case management services to support housing stability and reduce social isolation for residents.
• Conduct intakes and screen clients to assess presenting problems and needs.
• Assist clients in accessing benefits, entitlements, and services through referrals and advocacy.
• Develop and implement individualized care plans for clients based on their needs.
• Maintain accurate case notes and client data using program data systems.
• Provide supportive counseling and arrange translation services for clients as needed.
• Prepare and maintain required documentation, reports, and statistics.
• Participate actively in supervision and staff meetings to exchange information.
• Adhere to organizational policies and strive for excellence in all job aspects.

Key Responsibilities & Duties

• Conduct client intake and assessments to determine social, emotional, and environmental status.
• Provide accurate information on benefits, entitlements, and case assistance.
• Advocate and intervene with agencies on behalf of clients to secure services.
• Develop and follow up on care plans tailored to individual client needs.
• Maintain comprehensive case files and documentation for program compliance.
• Compile statistics and prepare reports as required by the organization.
• Provide supportive counseling and arrange necessary services for clients.
• Supervise social work students and coordinate translation services when needed.
• Participate in staff meetings and supervision to ensure effective communication.

Job Requirements

• Bachelor’s Degree in a relevant field is required.
• Minimum of one year of related experience or training.
• Proficiency in Microsoft Office Suite and other relevant technology.
• Excellent communication, listening, and customer service skills.
• Ability to multi-task and work independently with attention to detail.
• Bilingual Spanish skills are a plus but not required.
• Commitment to treating clients with respect and dignity.
• Adherence to organizational policies regarding absenteeism and appearance.
• Strong organizational and time management skills.