A global law firm with a growing team is leveraging cutting-edge technology to stay ahead in the industry. This innovative approach ensures that the firm remains at the forefront of legal advancements and client service.
Helpdesk Manager
in Information Technology PermanentJob Detail
Job Description
Responsibilities:
- Run the help desk, including staff supervision, asset supply, and deployment and vendor management
- Receive and respond to IT queries promptly
- Manage asset inventory
- Assist employees as when required, with technical issues, document incidents for future reference
- Collaborate with internal partners to implement new technologies to improve operational efficiency
- Prepare periodic reports for management with recommendations and trends
- Supervise all tasks involved in managing a help desk
- Practice and teach customer service, sales, marketing, and effective communication to fellow employees
Qualifications:
- 3-5 years of experience in the industry
- Bachelor's degree preferred
- Demonstrable skills troubleshooting a wide range of technical problems
- Strong organizational skills with eye for detail
- At least 1+ years spent leading others in a help desk environment
- Excellent written and verbal communication skills
- ShareAustin:
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