Senior Telecom Technician

in Information Technology Contract

Job Detail

  • Experience Level Senior
  • Degree Type Bachelor of Arts (BA)
  • Employment Full Time
  • Working Type On Site
  • Job Reference 0000008758
  • Salary Type Hourly
  • Selling Points

    Join a great non-profit organization as a Senior Telecom Technician, offering competitive pay and amazing benefits!

Job Description

Position Title: Senior Telecom Technician

 

Shift: In-Person M-F 9-5pm 

*For positions noted as essential, this will require either remote or in-person work during times of closure or otherwise non-typical business hours which may include evenings and weekends and during unforeseen events such as inclement weather or poor air quality conditions.

 

Temp's Responsibilities: 

We are seeking a skilled and motivated Telecom Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing telecommunications equipment and systems. The candidate will collaborate with the Director of User Experience and Telecom manager, ensuring seamless Telecommunication services and address any technical issues that arise.

Sr. Telecom tech will work alongside the A/V Manager to provide additional assistance with Telecom needs including:

· Assist the Telecom manager with the planning and implementation of telecom projects from start to finish.

· Ensure timely delivery of services and solutions.

· Assess and recommend telecom service providers, hardware, and software solutions

· Provide training to internal staff on the use of telecom systems.

· Offer ongoing technical support and guidance as needed.

· By bringing in the additional resources, we can maintain productivity and avoid the strain on our current U/X team, allowing them to focus on their ongoing responsibilities.

*Will need to be able to commute to office locations across the 5 boroughs

Delivery of Telecom and U/X support (60%)

  • Experience working with Avaya Cloud technologies, Spectrum Cloud technologies and Genesy Cloud
  • Installing, configuring, and maintaining telecommunications systems and equipment, including voice, data and video networks.
  • Troubleshoot and repair telecommunication equipment and cabling, ensuring optimal performance.
  • Knowledge with configuring and deploying Spectrum VOIP Phones across various locations.
  • Knowledge of Troubleshoot Spectrum VOIP phones.
  • Perform routine inspections and preventive maintenance on all VOIP and telecommunication equipment.
  • Using the ticketing system, provide excellent customer service by addressing client inquiries and resolving issues promptly, and perform onsite repairs.
  • Train staff on the use of telecommunication equipment.
  • Provides technical guidance and assistance to other U/X personnel and end-users including, but not limited to, hardware, software, printing, smartphones, audio/video, and other technology-related needs.
  • Maintain accurate records of work performed and equipment inventory.

Research and Analysis (15%)

  • Provides technical expertise, leadership, and project coordination services to support and maintain continuity of the organization’s day to day technical needs.
  • Identifies effective troubleshooting/support solutions and methodologies to provide appropriate knowledge transfer to IT personnel.
  • Creates professional user-facing instructional documentation, including user guides, technical how to’s, and other knowledge transfer materials, as required. Utilizes publication and graphic design software for document creation.
  • Assists Director of U/X and Manager of A/V with conducting research and performing detailed and comprehensive comparative analysis. Creates feedback surveys and undertakes pilot projects, as necessary.

Special Projects (15%)

  • Assists Director of U/X and Manager of A/V with the research and determination of appropriate end-user hardware and software solutions to suit current and future needs.
  • Assists Director of U/X and Manager of A/V with conducting research and performing detailed and comprehensive comparative analysis. Creates feedback surveys and undertakes pilot projects, as necessary.
  • Participates and contributes to various A/V projects.

Professional Development (10%)

  • Participate in continuous professional development.
  • Demonstrate affirmative behaviors that support an inclusive work environment and continuously learn about forms of bias in the workplace.
  • Other duties as assigned.

 

Qualifications/Key Requirements:

  • Bachelors + 3-5 years’ work experience in technical and end user support or an equivalent combination of education and experience

Knowledge, skills, and abilities

  • Experience as a telecom technician or in a similar role.
  • Strong understanding of telecommunications systems, protocols, and technologies (e.g., VOIP, fiber optics, DSL)
  • Excellent communication skills to interact with end users, UX team members, and the organization's leadership. Ability to work collaboratively with cross-functional (IT) teams.
  • Superior technical and creative critical thinking skills
  • Troubleshooting skills for iOS and Android devices
  • Experience with audio/video amplification and cabling is a plus.
  • Basic networking knowledge and concepts, including knowledge of TCP/IP ports, and basic routing fundamentals.
  • Interpersonal and communication skills that enable healthy and productive working relationships.
  • Ability to work well under pressure and make decisions quickly.
  • Ability to perform duties with the highest regard for confidentiality, integrity, and respect.
  • Ability to lead through uncertainty, assess and gather relevant information, recommend, resolve or elevate resolution as needed.
  • Ability to clearly identify roles, responsibilities, delegate tasks and create systems of accountability. 
  • Ability to provide meaningful performance feedback for professional development including having difficult conversations and resolving sensitive employee issues.
  • Perform duties with the highest regard for confidentiality, integrity, and respect.
  • Ability to understand the systemic oppression of marginalized identities and establish team norms and management practices using an equity mindset and informed by inclusive practices.

Physical, environment, travel, and other duties required:

  • Mostly sedentary, considerable time using a computer and monitor; communicating and meeting using video conferencing technology.
  • Requires occasional physical movement to perform essential job functions which may include, bending, reaching, pulling, pushing, standing or walking for long periods of time, accessing small spaces. 
  • Will require occasional travel within NYC, across the five-borough region. 
  • Ability to lift 50 pounds on an occasional basis.
  • Climb ladders, pull wires and conduit.
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