Join our proactive team as a Helpdesk Manager, where you’ll lead support operations, enhance user experience, and ensure seamless IT service delivery.
Helpdesk Manager
in Information Technology PermanentJob Detail
Job Description
Responsibilities/Job Duties:
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly, and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
Qualifications:
- Degree in Computer Science, Information Technology, or relevant field
- Proven work experience as a Help desk manager
- Hands on experience with help desk and remote software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills
- Self-motivated
- Ability to ensure high quality technical support and increase client satisfaction
- ShareAustin:
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