Join a collaborative and fast-paced team serving clients in the legal sector. This role offers a pathway to permanent employment, hands-on experience with client-facing collections, and competitive pay—all in a professional environment.
Collections Specialist
in Professional Services ContractJob Detail
Job Description
Title: Collections Specialist
Responsibilities:
- Place 25–50 outbound calls per day to clients regarding outstanding balances
- Draft and send follow-up emails in a professional and courteous tone
- Review and manage client invoices and statements through the company’s internal system
- Update and maintain client contact information as needed
- Assist with preparation and distribution of physical invoice packets when required
- Provide status updates to the AR Manager and designated team lead
- Collaborate with internal departments to resolve billing discrepancies
- Maintain accurate records of all collection activities and client communications
Qualifications:
- Minimum 2 years of experience in a high-volume accounts receivable or collections environment
- Exceptional phone etiquette with a clear, articulate speaking voice
- Strong writing skills with the ability to craft professional client communications
- Self-motivated, organized, and able to manage time independently
- Must be detail-oriented and capable of maintaining focus in a busy office setting
- Previous experience communicating with law firms or professional services clients preferred
- Strong computer skills and the ability to quickly learn proprietary systems
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