Employee Relations Manager

Title: Employee Relations Manager

Responsibilities:

• Act as a primary resource for employee relations issues, providing consultative guidance to managers and HR partners on performance concerns, disciplinary action, and conflict resolution
• Lead and document internal investigations involving workplace complaints, misconduct, or policy violations
• Support the development of performance improvement plans and ensure documentation is consistent and legally sound
• Provide high-touch support to people leaders, offering coaching, document review, and guidance on employee concerns
• Advise on involuntary separations and facilitate the appropriate handling of terminations
• Ensure thorough case documentation and tracking through an internal case management system
• Contribute to the continuous improvement of policies, practices, and training related to employee relations and workplace culture
• Analyze ER trends and assist in quarterly reporting to identify opportunities for systemic improvement
• Collaborate on HR initiatives and special projects, including workforce reductions, audits, and compliance reviews
• Serve as a point of escalation for sensitive and high-risk matters, working closely with legal and compliance teams

Qualifications:

• Minimum 5 years of experience in a dedicated employee relations role, including direct involvement in investigations and conflict resolution
• Background in mid-to-large scale organizations (6,000+ employees preferred)
• Demonstrated ability to manage high case volume while maintaining professionalism and empathy
• Strong working knowledge of federal and state labor laws
• Experience using HR systems such as Workday and ServiceNow is highly preferred
• Bachelor’s degree required; additional HR certifications or legal education a plus
• Excellent written and verbal communication skills, with the ability to navigate high-pressure conversations and coach leaders with tact