Help Desk

Responsibilities/Job Duties: 

• Manage Help Desk tickets in a timely manner 
• Respond to customer issues via phone, email, and chat 
• Provide user assistance 
• Document user interactions 
• Run diagnostics to resolve user-reported issues 
• Escalate issues to the next Tier with next level of difficulty 
• Install, make changes, and repair computer hardware and software 
• Follow-up on tickets to ensure issues are resolved 

Qualifications: 

• Microsoft Certified Systems Engineer designation, preferred 
• 2+ years of experience working in a help desk environment 
• Flexibility to work a variety of shifts with minimal notice 
• Available to work overtime or outside regular business hours 
• Proficiency with Widows and IOS computers 
• Excellent communication skills 
• Detail-oriented, ability to keep detailed notes on tickets 
• Highly organized to keep Help desk tickets order 
• Ability to diagnose and resolve basic computer technical issues