Operations Manager

Overview

• Join the Operations department as Assistant Manager, supporting strategic initiatives and operational excellence within a dynamic banking environment.
• Opportunity to grow into the department manager role, contributing to leadership and team development.
• Work onsite at the downtown branch, collaborating closely with the COO and managing a team of eight.
• Utilize expertise in Jack Henry software and banking systems to streamline processes and ensure compliance.
• Prepare detailed policy memos and procedures, ensuring operational efficiency and adherence to strict schedules.
• Handle customer and branch inquiries, demonstrating advanced communication and problem-solving skills.
• Contribute to a culture of dual control and compliance, maintaining high standards of integrity.

Key Responsibilities & Duties

• Manage daily operations of the department, ensuring smooth workflow and adherence to policies.
• Lead a team of eight, fostering collaboration and professional growth among team members.
• Utilize Jack Henry and other banking systems to optimize operational efficiency.
• Prepare and present detailed policy memos and procedures to support organizational goals.
• Handle customer and branch calls, providing solutions and maintaining high service standards.
• Ensure compliance with dual control policies and regulatory requirements.
• Adapt to diverse situations and challenges, maintaining composure under pressure.
• Collaborate with multiple departments to achieve operational objectives and resolve issues.

Job Requirements

• Minimum of 5 years of experience in banking operations or related field.
• Proficiency in Jack Henry software and knowledge of Fed EUAC, FIS, and TCH systems.
• Strong skills in Microsoft Office for documentation and communication tasks.
• Ability to manage a team effectively, fostering collaboration and achieving goals.
• Exceptional communication and comprehension skills for handling inquiries and preparing memos.
• Associate degree preferred; banking experience is required.
• Capability to work onsite, adhering to a full-time schedule of 8am to 6pm.
• Definite growth opportunities within the organization for career advancement.