Customer Service

Overview

• Join a dynamic customer service team providing temporary support for critical contact center operations.
• Assist with handling 1099-related inquiries during an 8-week contract period.
• Work on-site to deliver exceptional service and resolve customer concerns efficiently.
• Collaborate with team members to ensure seamless communication and process adherence.
• Gain valuable experience in a fast-paced, customer-focused environment.
• Opportunity to contribute to the success of a well-established organization.
• Enhance your skills in customer service and problem-solving.

Key Responsibilities & Duties

• Respond to customer inquiries related to 1099 forms promptly and accurately.
• Maintain detailed records of customer interactions and resolutions.
• Collaborate with internal teams to escalate and resolve complex issues.
• Ensure compliance with company policies and procedures during customer interactions.
• Provide feedback to improve contact center processes and customer satisfaction.
• Assist in training and onboarding new team members as needed.
• Utilize company systems to retrieve and update customer information effectively.

Job Requirements

• Minimum of 1 year of customer service experience; 2 years preferred.
• Ability to pass background and drug screening prior to employment.
• Strong communication and problem-solving skills essential for success.
• Proficiency in handling customer inquiries and maintaining accurate records.
• Experience working in a contact center environment is advantageous.
• Comfortable working on-site in a fast-paced setting.
• Familiarity with 1099 forms and related processes is a plus.