Director, Accounts Receivable

Overview

• Lead strategic vision for Credit, Collections, and Accounts Receivable functions, ensuring alignment with organizational goals and cash receipt targets.
• Oversee day-to-day operations of accounts receivable teams, providing mentorship, training, and performance oversight.
• Analyze payment trends, identify process improvements, and implement strong controls for customer credit assessment.
• Develop and monitor KPI dashboards to ensure productivity and effectiveness of domestic and offshore teams.
• Create policies and procedures to maintain optimal service levels in credit and collections operations.
• Support accounting team with year-end audits and ensure confidentiality of financial files.
• Provide outstanding service to internal sales teams and external customers, fostering strong relationships.

Key Responsibilities & Duties

• Lead and manage Credit, Cash, and Collections teams to meet DSO targets and mitigate credit extension risks.
• Assess team skillsets and propose adjustments to align with business needs and enhance performance.
• Supervise and train staff to ensure adherence to best practices and internal controls for billing compliance.
• Monitor collections metrics, identify trends, and implement improvements to enhance efficiency.
• Ensure accurate recording of cash receipts to minimize bad debt and accounts in default.
• Oversee monthly accounts close process, ensuring timely delivery of accurate data for reporting.
• Analyze departmental performance and advise on high-risk decisions to prevent loss exposure.
• Support ad-hoc reporting and analysis requests to meet organizational needs.

Job Requirements

• Bachelor’s degree in finance or accounting; MBA or MAcc preferred.
• Minimum 10 years of experience in credit and collections management, with 8-10 years managing teams.
• Expertise in credit risk assessment, financial analysis, and collection strategies.
• Proficiency in Dynamics365 or similar ERP systems, and advanced Microsoft Excel skills.
• Strong critical thinking, problem-solving, and communication skills.
• Ability to thrive in high-volume environments and manage multiple projects effectively.
• Familiarity with Microsoft Power BI and video conferencing tools like Microsoft Teams.
• Willingness to work extended hours, weekends, and holidays as needed.