Receipient Services Rep

Overview

• The Recipient Services Representative will provide exceptional support to pension department operations, ensuring efficient service delivery and client satisfaction.
• This contract position requires strong attention to detail and proficiency in customer service and data entry tasks.
• Candidates will undergo a thorough evaluation process, including testing and interviews, to ensure suitability for the role.
• The role involves on-site work during the contract period, with potential for telework upon permanent conversion.
• Applicants must meet strict punctuality standards and adhere to professional conduct during evaluations and interviews.
• The position offers an opportunity to contribute to a dynamic pension services team within a professional environment.
• Ideal candidates will have experience in finance, accounting, banking, and digital banking processes.

Key Responsibilities & Duties

• Provide exceptional customer service to pension recipients, addressing inquiries and resolving issues promptly.
• Perform accurate data entry tasks to maintain and update recipient records.
• Assist in processing financial transactions and ensuring compliance with established procedures.
• Collaborate with team members to improve operational efficiency and service quality.
• Conduct routine audits to ensure accuracy and completeness of records and transactions.
• Prepare reports and documentation for internal and external stakeholders as required.
• Participate in training sessions to stay updated on industry practices and regulations.
• Adhere to strict confidentiality and data protection protocols in handling sensitive information.

Job Requirements

• Associate of Arts (AA) degree or equivalent educational background required.
• Minimum of 3 years of experience in customer service, finance, or related fields.
• Proficiency in data entry and digital banking processes preferred.
• Strong attention to detail and ability to maintain accurate records.
• Excellent communication skills and ability to interact professionally with clients and team members.
• Capability to work on-site during the contract period with strict adherence to punctuality.
• Successful completion of background and drug screening prior to employment.
• Ability to pass an on-site test with a score of 80% or higher.