Technical Training Specialist

Overview

• Design and deliver technical and soft skill training sessions for global staff.
• Develop and maintain training materials, documentation, and IS announcements.
• Provide third-level technical support for software and system-related issues.
• Collaborate with IT and other departments to standardize training programs.
• Evaluate, test, and socialize new software for organizational use.
• Conduct needs analysis and evaluate training effectiveness.
• Assist in new-hire technical assessments and scoring processes.
• Travel domestically and internationally to deliver training sessions.
• Adhere to information security policies and protect organizational assets.

Key Responsibilities & Duties

• Manage and support technical training projects and initiatives.
• Develop and deliver instructor-led and online training programs.
• Create and maintain user guides, CBTs, and online help resources.
• Provide expert-level support for Microsoft Word and Excel usage.
• Facilitate project management and software lifecycle testing.
• Design and implement training programs using instructional design principles.
• Maintain online training registration and information databases.
• Formulate and communicate new training initiatives effectively.
• Support PC Support and other departments with technical expertise.

Job Requirements

• Bachelor’s degree and minimum five years of technical training experience.
• Expert-level proficiency in Microsoft Word and Excel.
• Advanced proficiency in Camtasia or Captivate software.
• Proficiency in SharePoint or similar website creation tools.
• Experience in instructional design and developing training documentation.
• Ability to work effectively across all organizational levels.
• Strong project management and focus group facilitation skills.
• Customer service focus and ability to adapt to fast-paced environments.
• Experience with NetDocs and Legal Outline Numbering software preferred.