It Support

Overview

• Provide Tier 2 technical assistance to resolve user issues promptly via phone, email, and in-person interactions.
• Manage desktop systems, including Windows and macOS environments, ensuring optimal performance and reliability.
• Perform system backups, updates, and preventive maintenance to maintain IT system integrity.
• Diagnose and resolve hardware, software, and network connectivity issues efficiently.
• Collaborate with executives to ensure seamless technology operations in home and office environments.
• Document solutions, maintain technical inventories, and contribute to a knowledge base for future reference.
• Roll out updates and patches, testing them on non-critical systems to minimize disruptions.
• Participate in IT projects and initiatives, contributing technical expertise and support.

Key Responsibilities & Duties

• Provide exceptional technical support to senior executives, ensuring high levels of satisfaction and reliability.
• Install, configure, and maintain desktop systems, including hardware and software components.
• Perform regular preventive maintenance on organizational PC equipment to ensure operational efficiency.
• Diagnose and resolve complex IT issues, including network connectivity and system errors.
• Document technical solutions and maintain accurate records of IT inventories and configurations.
• Collaborate with IT teams to execute updates, patches, and system enhancements.
• Support business and personal technology needs within executive home environments.
• Contribute to IT knowledge base development and continuous improvement initiatives.

Job Requirements

• Bachelor’s degree in Information Technology or a related field; Master’s degree preferred.
• Minimum of 3 years of experience in IT support; 5 years preferred.
• Proven experience providing ‘white glove’ support to senior executives.
• Strong knowledge of Windows operating systems and proficiency in managing user accounts.
• Familiarity with remote support tools and Active Directory is advantageous.
• Relevant certifications such as CompTIA A+, Network+, or similar are preferred.
• Excellent communication and customer service skills with a proactive approach.
• Ability to work independently and collaboratively in a fast-paced environment.