Scheduler

Overview

• Coordinate and manage client and caregiver schedules to ensure seamless service delivery and optimal coverage.
• Handle on-call responsibilities every other week, addressing emergencies and scheduling adjustments promptly.
• Maintain accurate and up-to-date records of client and caregiver information in the scheduling database.
• Support continuous quality improvement by matching caregivers to clients based on needs and preferences.
• Perform general office duties, including reception coverage, document management, and communication tasks.
• Facilitate introductions between caregivers and clients to ensure smooth transitions and relationship building.
• Participate in onboarding and orientation processes for new hires, ensuring proper administrative setup.
• Monitor service delivery to maintain quality standards and client satisfaction.
• Stay current with scheduling software and technology to enhance operational efficiency.

Key Responsibilities & Duties

• Schedule client appointments and caregiver visits based on service plans and staff availability.
• Maintain staffing levels to ensure adequate coverage for all clients at all times.
• Create and release weekly schedules for caregivers, ensuring accuracy and consistency.
• Document schedule updates and changes, ensuring timely communication with clients and caregivers.
• Address client and caregiver concerns, escalating issues to management when necessary.
• Perform administrative tasks such as data entry, mail sorting, and telephone services.
• Provide caregivers with updated care plans and instructions to ensure quality service delivery.
• Participate in new hire orientations and assist with onboarding processes.
• Ensure compliance with HIPAA regulations and company policies.

Job Requirements

• High School Diploma or GED required; additional relevant training or experience preferred.
• Minimum of 1 year of patient scheduling experience, preferably in a home care setting.
• Proficiency in scheduling software such as WellSky or ClearCare, and ability to adapt to new systems.
• Strong knowledge of Microsoft Office Suite or Google Suite applications.
• Effective communication skills, both written and verbal, for client and caregiver interactions.
• Ability to evaluate situations and make decisions using critical thinking and reasoning.
• Experience with basic medical terminology and its application in scheduling processes.
• Willingness to work on-site and handle remote on-call responsibilities as required.
• Commitment to maintaining high standards of quality and compliance with regulations.