Technical Trainer

Overview

• Design and deliver technical and soft skill training sessions to global staff.
• Create, edit, and maintain software documentation and training materials.
• Collaborate with departments to standardize course outlines and training materials.
• Provide third-level support for technical issues and software usage.
• Evaluate and implement new software solutions and training programs.
• Conduct needs analysis and assess training effectiveness.
• Travel domestically and internationally as required for training delivery.
• Maintain security and confidentiality of firm and client information.

Key Responsibilities & Duties

• Develop and deliver instructor-led and online training sessions for staff.
• Design and maintain user guides, CBTs, and online help documentation.
• Provide expert-level support for Microsoft Word and Excel usage.
• Manage technical training projects and liaise with IT and other departments.
• Evaluate, test, and socialize new software solutions for training purposes.
• Assist in technical assessments and scoring for new hires.
• Develop and implement training initiatives and multimedia programs.
• Support project management and software lifecycle testing tasks.

Job Requirements

• Bachelor’s degree and minimum five years of technical training experience.
• Expert proficiency in Microsoft Word, Excel, and instructional design tools.
• Experience in technical writing and documentation creation.
• Proficiency in SharePoint, Camtasia, or Captivate for training development.
• Strong project management and focus group facilitation skills.
• Ability to quickly learn new software and adapt to dynamic environments.
• Customer service focus and ability to work with diverse teams.
• Experience in CLE/CEU training development and delivery preferred.