Call Center Representative

Overview

• Join a dynamic team as a Call Center Representative in a contract role.
• Provide exceptional customer service in a fast-paced call center environment.
• Handle high call volumes and assist customers with inquiries and issues.
• Work onsite with a supportive team and comprehensive training program.
• Opportunity for growth and potential transition to permanent employment.
• Utilize your bilingual skills and call center experience to excel in this role.
• Contribute to a growing organization with a focus on customer satisfaction.

Key Responsibilities & Duties

• Respond to customer inquiries via phone, providing accurate and timely assistance.
• Maintain detailed records of customer interactions and resolutions.
• Collaborate with team members to ensure seamless service delivery.
• Participate in training sessions to stay updated on company policies and procedures.
• Meet performance metrics and contribute to team goals.
• Conduct written and typing tests as part of the onboarding process.
• Adhere to scheduled working hours, including potential Saturdays.

Job Requirements

• High School Diploma or GED required.
• Minimum 2 years of call center experience; 3 years preferred.
• Ability to type at least 40 words per minute; typing test required.
• Bilingual skills strongly preferred but not mandatory.
• Comfortable handling high call volumes in a fast-paced environment.
• Strong knowledge of health insurance terms is advantageous.
• Willingness to work onsite and adapt to schedule changes.