Project Manager

Overview

• Manage regional service delivery for a digital B2B customer portal, ensuring seamless functionality and user satisfaction.
• Act as a technical project manager, overseeing project phases from requirements to release.
• Collaborate with global IT teams to align service roadmaps and prioritize business development needs.
• Engage stakeholders to collect feedback and define customer requirements effectively.
• Monitor service health, manage incidents, and ensure service availability.
• Facilitate change management processes, including enhancements and emergency procedures.
• Document and communicate support procedures and policies to improve service efficiency.
• Work onsite in a hybrid schedule at the New York office.

Key Responsibilities & Duties

• Define and drive regional voice of customer routines to collect service feedback.
• Formulate and communicate customer requirements with global IT teams.
• Collaborate with product owners and project managers to deliver solutions.
• Manage IT project schedules, scope, and quality control.
• Act as L2 support within a global operation framework.
• Monitor and maintain service health and availability.
• Manage enhancements, change requests, and delivery routines.
• Facilitate emergency change procedures and improve end-user knowledge.

Job Requirements

• Bachelor's degree in computer science, information technology, or related field.
• 5-7 years of experience in IT project management/service delivery of enterprise eBusiness portals.
• Proficiency in software development methodologies (SDLC, Agile).
• Knowledge of web technologies such as HTML, CSS, JavaScript, Java, and SQL.
• Experience with project management frameworks (Agile/SCRUM, PMP).
• Understanding of IT service management principles.
• Verbal fluency in Mandarin is required.
• Ability to work onsite in a hybrid schedule at the New York office.