It Support Level 3

Overview

• Provide advanced IT support to ensure seamless technology operations for employees.
• Troubleshoot and resolve complex hardware, software, and connectivity issues.
• Contribute to system improvements and proactive maintenance efforts.
• Collaborate with IT/Security teams on projects and initiatives.
• Act as the primary technical lead for onboarding and offboarding processes.
• Maintain internal knowledge base to enhance problem resolution consistency.
• Provide technical support to C-Level executives and participate in on-call rotations.
• Opportunity to grow your career and expand your skillset in the financial services industry.

Key Responsibilities & Duties

• Deliver frontline technology and security support across the organization.
• Manage support tickets lifecycle, ensuring timely and professional resolution.
• Troubleshoot issues across Windows, MacOS, and iOS devices.
• Lead technical aspects of employee onboarding and offboarding processes.
• Maintain and update internal knowledge base for improved problem resolution.
• Participate in proactive maintenance efforts, including patching and monitoring.
• Collaborate on IT/Security projects and system enhancements.
• Provide dedicated technical support to executive-level staff.
• Participate in after-hours on-call schedule for urgent support needs.

Job Requirements

• Bachelor of Science degree in a relevant field.
• 5+ years of progressive IT experience, preferably in MSP or internal help desk roles.
• Proficiency in systems administration, including Okta, M365, Azure, and Atlassian.
• Experience with identity and access management and zero-trust principles.
• Strong problem-solving skills for diagnosing and resolving technical issues.
• Effective communication skills for interacting with employees and management.
• Proactive and autonomous work style with a client-first mindset.
• Ability to commute to Stamford, CT, and work in a hybrid environment.
• Willingness to participate in an after-hours on-call rotation.