Case Manager

Overview

• Provide case management services to support housing stability and reduce social isolation among residents.
• Assist clients in accessing benefits, entitlements, and programs through counseling and advocacy.
• Develop and implement care plans tailored to clients' needs and follow up on their progress.
• Conduct client intakes and screenings to identify presenting problems and appropriate interventions.
• Maintain accurate and complete case notes and client data using program systems.
• Prepare required documentation, compile statistics, and generate reports as needed.
• Participate actively in staff meetings and supervision sessions to exchange information.
• Provide supportive counseling and arrange translation services for clients when necessary.

Key Responsibilities & Duties

• Conduct client intakes and screenings to assess social, emotional, and environmental status.
• Assist clients in applying for and recertifying entitlements and benefits.
• Provide accurate information on programs and services, and assist in accessing them.
• Develop and implement individualized care plans for clients, ensuring ongoing contact and support.
• Maintain complete and accurate case files, including documentation and client data.
• Compile statistics, prepare reports, and disseminate information as required.
• Participate in supervision and staff meetings to ensure effective communication and collaboration.
• Provide supportive counseling and advocate for clients with other agencies.

Job Requirements

• Bachelor’s Degree required, with one year of related experience or training.
• Proficiency in Microsoft Office Suite and other relevant technologies.
• Excellent communication and listening skills, with a focus on respectful client interactions.
• Ability to multitask, work independently, and maintain attention to detail.
• Bilingual Spanish skills are a plus but not required.
• Commitment to the organization’s mission and adherence to policies.
• Experience in case management and supportive counseling preferred.
• Strong customer service skills, treating clients with dignity and respect.