Case Manager

Overview

• Provide case management services to support housing stability and reduce social isolation for residents.
• Conduct client intakes, screenings, and assessments to address presenting problems effectively.
• Assist clients in accessing benefits, entitlements, and programs through referrals and advocacy.
• Develop and implement care plans tailored to individual client needs and circumstances.
• Maintain accurate and complete documentation in the program’s data system.
• Provide supportive counseling and arrange translation services as necessary.
• Supervise social work students and participate actively in staff meetings.
• Adhere to organizational policies and strive for excellence in interpersonal relationships.

Key Responsibilities & Duties

• Conduct client intakes and screenings to identify presenting problems and appropriate interventions.
• Provide accurate information and assistance with accessing benefits and entitlements.
• Develop and implement individualized care plans for clients, ensuring follow-up and ongoing support.
• Maintain detailed case notes and client data in the program’s data system.
• Prepare required documentation, compile statistics, and generate reports as needed.
• Provide supportive counseling and arrange for necessary services, including translations.
• Supervise social work students and exchange information with colleagues promptly.
• Participate in supervision and staff meetings to ensure effective service delivery.

Job Requirements

• Bachelor’s Degree required, with one year of related experience or training.
• Proficiency in Microsoft Office Suite and other relevant technology tools.
• Excellent communication, listening, and customer service skills.
• Ability to multi-task, work independently, and maintain attention to detail.
• Bilingual Spanish skills are a plus but not required.
• Commitment to treating clients with respect and dignity.
• Adherence to organizational policies regarding absenteeism and appearance.