Case Manager

Overview

• Provide case management services to support housing stability and reduce social isolation for residents in a community housing setting.
• Conduct client intakes, screenings, and assessments to identify needs and develop tailored care plans.
• Assist clients in accessing benefits, entitlements, and services through counseling, referrals, and advocacy efforts.
• Maintain accurate and complete case notes, client data, and service delivery records using program data systems.
• Provide supportive counseling and arrange translation services to ensure effective communication with clients.
• Collaborate with colleagues and participate in staff meetings to exchange information and improve service delivery.
• Supervise social work students and contribute to their professional development as needed.
• Adhere to organizational policies and maintain professional standards in all aspects of work.

Key Responsibilities & Duties

• Conduct client intake and screening to identify presenting issues and develop appropriate interventions.
• Provide information on benefits, entitlements, and services, assisting clients with applications and referrals.
• Develop and implement individualized care plans, ensuring ongoing support and follow-up.
• Maintain accurate case files and documentation, compiling statistics and preparing reports as required.
• Utilize program data systems to monitor client progress and service delivery.
• Provide supportive counseling to clients, addressing social, emotional, and environmental needs.
• Arrange translation services to ensure effective communication with clients from diverse backgrounds.
• Participate in supervision and staff meetings to enhance service quality and team collaboration.
• Perform additional duties as required to support organizational goals and client needs.

Job Requirements

• Bachelor's degree required, preferably in social work, psychology, or related field.
• Minimum of one year of related experience or training in case management.
• Proficiency in Microsoft Office Suite and other relevant technologies.
• Strong communication and listening skills with a focus on client respect and dignity.
• Ability to multitask and work independently with attention to detail.
• Bilingual Spanish skills are a plus for effective client communication.
• Commitment to organizational policies and professional standards.
• Experience in supervising social work students is advantageous.
• Demonstrated ability to provide culturally competent and empathetic services.