Case Coordinator

Overview

• Coordinate home care services to ensure timely and safe delivery of prescribed care.
• Collaborate with team members to match clients with skilled home care workers.
• Monitor schedules and provide support to home care aides for successful service delivery.
• Document case activities and maintain accurate client records in compliance with policies.
• Participate in case conferences to assess service plans and client needs.
• Assist with payment reconciliation by verifying service hours and client information.
• Adhere to mandatory training requirements and organizational policies.
• Perform on-call responsibilities as assigned to address urgent client needs.

Key Responsibilities & Duties

• Coordinate and ensure high-quality home care services for clients.
• Select and assign home care workers to meet client-specific needs.
• Communicate with internal and external stakeholders regarding service changes and requirements.
• Support home care workers in understanding their roles and responsibilities.
• Report occurrences and complete documentation in compliance with quality standards.
• Ensure proper use of visit verification systems for attendance and task reporting.
• Evaluate service plans and address reconciliation issues related to payments.
• Utilize supervisory assistance for complex client or worker issues.

Job Requirements

• High School Diploma or GED required; Bachelor's degree preferred.
• Minimum one year of experience in home care coordination or related field.
• Knowledge of home care concepts and procedures within a Licensed Home Care Services Agency (LHCSA).
• Strong problem-solving skills and ability to multitask effectively.
• Excellent verbal and written communication skills.
• Proficiency in documentation and record-keeping practices.
• Ability to work collaboratively within a team environment.
• Commitment to mandatory training and adherence to organizational standards.