It Support

Overview

• Provide IT support services in a hybrid work environment, ensuring efficient operation of systems and user satisfaction.
• Assist with troubleshooting and administration of Microsoft 365, Entra, and InTune platforms.
• Collaborate with team members to resolve technical issues and escalate when necessary.
• Perform hardware and software support for both PC and Mac systems.
• Occasionally work on-site at designated locations, ensuring system reliability and user support.
• Maintain and troubleshoot printers, ensuring seamless operations for users.
• Opportunity to work with advanced technologies such as Zoom, Slack, Jira, and networking solutions.
• Contribute to the success of a dynamic IT team in a supportive environment.

Key Responsibilities & Duties

• Administer Microsoft 365, Entra, and InTune platforms, ensuring optimal performance and security.
• Troubleshoot and resolve technical issues for PC and Mac systems efficiently.
• Set up and maintain printers, ensuring reliable access for users.
• Provide occasional on-site support at designated locations, addressing user needs.
• Collaborate with team members to manage IT systems and escalate issues when necessary.
• Utilize tools such as Zoom, Slack, and Jira for system management and communication.
• Support network solutions including Juniper wired/wireless networking and Palo Alto firewalls.
• Maintain a high level of communication and independence in daily tasks.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• Minimum of 3 years of experience in IT support; 5 years preferred.
• Proficiency in Microsoft 365 Admin, Entra, and InTune platforms.
• Strong troubleshooting skills for PC and Mac systems.
• Experience with printer setup and troubleshooting.
• Familiarity with Zoom, Slack, Jira, and 1Password is advantageous.
• Knowledge of Juniper networking and Palo Alto firewalls is a plus.
• Effective communication skills and ability to work independently.