Field Service Technician

Overview

• Respond to customer requests for equipment issues as part of a dedicated team.
• Travel to customer sites to perform maintenance and repairs on ATMs and POS equipment.
• Handle 4-8 service calls daily within assigned territory, ensuring timely resolution.
• Utilize provided tools and repair kits to address technical issues effectively.
• Work in diverse environments, including banks, retail establishments, and outdoor settings.
• Engage with customers to ensure satisfaction with service delivery and product functionality.
• Participate in on-call rotations and adapt to varying schedules, including overtime and weekends.
• Maintain service parts inventory and complete required documentation accurately.

Key Responsibilities & Duties

• Perform electromechanical repairs on ATMs, including card readers, printers, and device resets.
• Conduct installations, including setting up equipment, pulling cables, and mounting devices.
• Resolve technical issues such as paper jams, card jams, and bill jams efficiently.
• Inspect and troubleshoot retail POS equipment, EV chargers, and related peripherals.
• Prioritize and plan service calls to ensure optimal customer satisfaction.
• Follow established procedures for key, alarm, and combination control processes.
• Communicate estimated arrival times and service updates to customers.
• Collaborate with team members to achieve service goals and maintain high standards.

Job Requirements

• High School Diploma or GED required; technical certifications are a plus.
• Minimum of 1 year of experience; 3 years preferred in a related field.
• Ability to lift 50 pounds and work in confined spaces around equipment.
• Proficiency with computer operating systems and smart communication devices.
• Valid driver’s license with a satisfactory driving record per company standards.
• Willingness to travel within assigned territories, including during inclement weather.
• Ability to pass background and drug testing as required.
• Strong problem-solving skills and the ability to work independently.