Systems Engineer

Overview

• The Systems Engineer will manage and maintain IT systems, ensuring seamless operation and user satisfaction.
• Provide Tier 3 technical support to resolve complex issues for executive users.
• Implement and maintain Microsoft technologies, including Autopilot, Intune, and Azure services.
• Ensure system security and compliance with best practices and policies.
• Collaborate with executives to optimize technology use in home and office environments.
• Participate in IT projects to enhance system functionality and user experience.
• Document solutions and maintain technical inventories for efficient issue resolution.
• Perform regular backups, updates, and preventive maintenance to ensure system integrity.

Key Responsibilities & Duties

• Provide advanced technical support to resolve hardware and software issues promptly.
• Set up and manage Microsoft Autopilot, Intune, and Azure services from scratch.
• Develop and enforce conditional access policies and security protocols.
• Install, configure, and maintain desktop systems in Windows environments.
• Collaborate with executives to ensure seamless technology integration in various environments.
• Document technical solutions and contribute to a knowledge base for future reference.
• Perform system backups, updates, and preventive maintenance tasks.
• Participate in IT initiatives to enhance system functionality and user satisfaction.

Job Requirements

• Bachelor’s degree in Information Technology or related field; Master’s preferred.
• Minimum of 5 years of experience in IT support roles; 10 years preferred.
• Proficiency in Microsoft Autopilot, Intune, Azure services, and Entra SSO setup.
• Knowledge of Active Directory, scripting, automation, and security practices.
• Experience providing executive-level technical support in diverse environments.
• Relevant certifications such as CompTIA A+, Network+, or similar are preferred.
• Strong problem-solving skills and ability to work in fast-paced settings.
• Commitment to continuous learning and adaptability to evolving IT landscapes.