Administrative Assistant

Overview

• Provide exceptional customer service to residents in a multi-family residential community.
• Act as the first point of contact for resident inquiries and requests.
• Ensure smooth communication between residents and internal teams.
• Educate residents on community standards and amenities.
• Utilize technology platforms for efficient problem resolution.
• Maintain a welcoming and professional environment at the front desk.
• Support the Resident Services team in achieving community goals.
• Contribute to creating a vibrant and fulfilling living experience for residents.

Key Responsibilities & Duties

• Welcome new residents and provide orientation to community amenities.
• Respond promptly to resident inquiries via phone, email, and in-person.
• Collaborate with internal teams to address resident needs effectively.
• Utilize software tools for tracking and resolving resident issues.
• Maintain accurate records of resident communications and resolutions.
• Apply de-escalation techniques to manage challenging situations.
• Deliver consistent and high-quality customer service aligned with company values.
• Support team initiatives to enhance community living standards.

Job Requirements

• Bachelor of Arts (BA) degree required.
• Minimum of 2 years of experience in customer service or hospitality.
• Preferred 3 years of experience in a similar role.
• Proficiency in Microsoft Office and other relevant software platforms.
• Strong communication and interpersonal skills.
• Ability to adapt to new technologies and fast-paced environments.
• Excellent problem-solving abilities and attention to detail.
• Commitment to delivering high-quality service and fostering community engagement.