It Helpdesk Support Specialist

Overview

• Provide comprehensive IT support in a dynamic hybrid work environment, ensuring seamless technical operations and user satisfaction.
• Respond to technical issues through multiple channels, delivering timely and effective resolutions to enhance productivity.
• Collaborate with engineering teams to address escalated issues and implement system improvements.
• Assist in deploying new technologies, managing migrations, and supporting software and hardware rollouts.
• Streamline IT operations, including onboarding/offboarding processes and maintaining inventory systems.
• Deliver exceptional customer service, fostering positive user experiences and technical problem-solving.
• Contribute to audiovisual and mobility account management, ensuring operational efficiency.

Key Responsibilities & Duties

• Provide professional IT support via phone, email, and in-person interactions, ensuring user satisfaction.
• Manage IT service tools and maintain accurate asset inventory records.
• Configure user accounts, application access, and equipment setups for seamless operations.
• Organize and execute technology setups for meetings and external collaborations.
• Support conference room technology and audiovisual systems, ensuring functionality.
• Provide on-call support coverage, addressing after-hours technical needs.
• Identify recurring technical issues and develop effective long-term solutions.
• Document procedures and deliver training sessions to enhance user proficiency.

Job Requirements

• Bachelor’s degree in computer science, information systems, or a related field preferred.
• Minimum of 3 years of technical support experience; 5 years preferred.
• Proficiency in Active Directory, Windows 10/11, and Microsoft Office suite.
• Experience with mobile device management platforms and Cisco IP Telephone systems.
• Knowledge of Microsoft Exchange (O365) administration and IT service management tools.
• Strong communication, relationship-building, and vendor management skills.
• Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are advantageous.
• Ability to adapt to organizational needs and manage multiple projects effectively.