Account Manager

Overview

• Manage and grow a portfolio of strategic client accounts, ensuring client satisfaction and revenue growth.
• Serve as a trusted advisor to senior executive stakeholders, providing strategic guidance and solutions.
• Drive expansion through new and extended Statements of Work, achieving quarterly revenue targets.
• Collaborate with cross-functional teams to deliver high-quality solutions aligned with client priorities.
• Leverage executive sponsors to elevate relationships and unlock growth opportunities.
• Contribute to consulting and account growth playbooks, enhancing organizational practices.
• Facilitate executive-level discussions focused on outcomes and transformation in software initiatives.
• Identify and resolve risks proactively, ensuring seamless client experience and project success.

Key Responsibilities & Duties

• Proactively source leads and develop a multi-million-dollar pipeline to secure booked revenue.
• Shape, pitch, and close new client accounts, ensuring alignment with organizational goals.
• Build advisory-level relationships with senior client stakeholders, fostering trust and collaboration.
• Guide prioritization and decision-making around software and GenAI initiatives.
• Collaborate with Solutions Architects and Delivery Leaders to close high-quality work.
• Facilitate strategic discussions and escalate issues appropriately for resolution.
• Mentor and engage with executive sponsors for feedback and professional growth.
• Drive quarterly revenue targets through effective account management and expansion strategies.

Job Requirements

• Bachelor of Arts (BA) degree required, with a focus on business or related fields preferred.
• Minimum of 4 years of experience managing strategic client accounts; 7 years preferred.
• Proven success managing multi-million-dollar portfolios in consulting or professional services.
• Strong consultative selling skills and executive presence.
• Ability to propose custom software engineering and GenAI services effectively.
• Experience in remote work environments, demonstrating excellent communication and collaboration skills.
• Demonstrated ability to identify risks and address them decisively.
• Proficiency in leveraging executive sponsors to enhance client relationships and drive growth.