Performance Improvement Nurse Manager

Overview

• Lead initiatives to improve patient experience and performance within a dynamic healthcare environment.
• Collaborate with multidisciplinary teams to enhance care delivery and satisfaction.
• Utilize data-driven strategies to identify and implement improvement opportunities.
• Foster a culture of continuous improvement and excellence in patient care.
• Provide leadership and guidance to clinical and non-clinical staff.
• Analyze patient feedback to develop actionable strategies for enhancement.
• Support organizational goals through effective quality improvement practices.
• Contribute to the development of innovative solutions for patient-centered care.

Key Responsibilities & Duties

• Identify and implement performance improvement opportunities using proven methodologies.
• Collaborate with leadership to develop and execute patient experience strategies.
• Educate and mentor staff on best practices to drive continuous improvement.
• Analyze patient experience data and publish actionable insights for review.
• Manage the complaint and grievance resolution process effectively.
• Lead cross-functional teams to enhance service quality and patient satisfaction.
• Ensure compliance with healthcare quality standards and regulations.
• Promote seamless customer service across multiple departments.

Job Requirements

• Bachelor's degree in Nursing (BSN) required; Master's degree preferred.
• Current RN License mandatory; CPXP and CPHQ certifications preferred.
• Minimum of 2 years clinical experience; 3 years preferred.
• Experience in acute care settings with demonstrated leadership abilities.
• Knowledge of Lean Six Sigma methodologies; certification advantageous.
• Strong analytical and data management skills essential.
• Experience in patient advocacy or grievance management preferred.
• Commitment to fostering a culture of excellence and continuous improvement.