Field Service Technician

Overview

• Provide exceptional technical support and maintenance for equipment in diverse environments, ensuring optimal functionality and customer satisfaction.
• Travel to various client locations to perform diagnostics, repairs, and installations on ATMs and POS systems.
• Utilize advanced tools and techniques to troubleshoot and resolve technical issues efficiently.
• Engage directly with clients to understand their needs and deliver tailored solutions.
• Participate in on-call rotations, adapting to flexible schedules including weekends and overtime.
• Maintain accurate documentation and inventory records for service parts and completed tasks.
• Collaborate with team members to uphold high standards of service and operational excellence.

Key Responsibilities & Duties

• Perform detailed electromechanical repairs on ATMs, including card readers, printers, and device resets.
• Conduct installations and setups of equipment, including cable management and device mounting.
• Diagnose and resolve technical issues such as paper jams, card jams, and bill jams promptly.
• Inspect and troubleshoot retail POS equipment, EV chargers, and associated peripherals.
• Plan and prioritize service calls to maximize efficiency and customer satisfaction.
• Follow established protocols for security and operational procedures during service tasks.
• Communicate effectively with clients to provide updates and ensure transparency in service delivery.
• Collaborate with colleagues to share knowledge and achieve collective service goals.

Job Requirements

• High School Diploma or GED required; technical certifications are advantageous.
• Minimum of 1 year of relevant experience; 3 years preferred for advanced proficiency.
• Ability to lift up to 50 pounds and work in confined spaces around equipment.
• Proficiency with computer operating systems and smart communication devices.
• Valid driver’s license and satisfactory driving record per company standards.
• Willingness to travel within assigned territories, including during adverse weather conditions.
• Ability to pass background checks and drug testing as required.
• Strong analytical and problem-solving skills with the ability to work independently.