Field Service Technician

Overview

• Join a leading technology company as a Field Service Technician, delivering essential equipment maintenance and repair services across diverse customer locations.
• Engage with advanced technologies, including ATMs, POS systems, and EV charging stations, ensuring optimal performance and reliability.
• Develop technical expertise through hands-on tasks, troubleshooting, and resolving electromechanical issues efficiently.
• Work independently and collaboratively, managing service calls and maintaining inventory for seamless operations.
• Adapt to dynamic environments, including retail and financial institutions, meeting diverse customer needs.
• Enhance your problem-solving skills while ensuring customer satisfaction and equipment reliability.
• Contribute to a customer-focused organization, delivering high-quality technical services and solutions.
• Enjoy opportunities for professional growth and skill development in a fast-paced, technology-driven industry.

Key Responsibilities & Duties

• Perform maintenance and repairs on ATMs, POS systems, and EV charging stations, ensuring operational excellence.
• Conduct installations, including equipment setup, cable management, and device mounting.
• Diagnose and resolve technical issues, such as paper jams and connectivity problems, ensuring functionality.
• Inspect and test equipment, escalating complex issues for resolution as needed.
• Plan and prioritize service calls, delivering timely and efficient customer support.
• Maintain accurate service records and manage inventory for operational readiness.
• Communicate effectively with customers, providing updates and ensuring satisfaction with services.
• Adhere to company protocols for security processes, ensuring compliance and reliability.

Job Requirements

• High School Diploma or GED required; technical certifications are a plus.
• Minimum of 1 year of technical or maintenance experience; 3 years preferred.
• Proficiency with computer operating systems and communication devices.
• Valid driver’s license and satisfactory driving record meeting company standards.
• Ability to lift 50 pounds and work in various physical environments.
• Willingness to travel within assigned territories and adapt to diverse weather conditions.
• Strong problem-solving skills and ability to work independently with minimal supervision.
• Commitment to punctual attendance, overtime, and on-call rotations as required.