Patient Service Representative

Overview

• Act as the welcoming face for patients, ensuring a positive and professional first impression.
• Manage patient registration and insurance verification with precision and efficiency.
• Support outpatient operations through effective scheduling and coordination of appointments.
• Maintain a professional demeanor in a dynamic healthcare environment.
• Collaborate with healthcare staff to enhance patient satisfaction and operational efficiency.
• Utilize organizational skills to manage front desk operations seamlessly.
• Contribute to the overall success and smooth functioning of the healthcare facility.

Key Responsibilities & Duties

• Welcome patients and visitors, providing exceptional customer service and assistance.
• Perform patient registration, ensuring accurate data entry and documentation.
• Verify insurance details and resolve discrepancies promptly and professionally.
• Coordinate outpatient appointments and manage scheduling efficiently.
• Ensure confidentiality and compliance with HIPAA regulations in handling patient information.
• Assist in administrative tasks to support the healthcare team effectively.
• Handle inquiries and resolve issues with empathy and professionalism.

Job Requirements

• High School Diploma or GED is required.
• Minimum of 1 year of experience in front desk or reception roles within a healthcare setting.
• Proficiency in patient registration and insurance verification processes.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor and excellent interpersonal communication skills.
• Preferred experience in outpatient operations and administrative support.
• Commitment to delivering exceptional patient care and service.