Drive impactful service projects in a dynamic technical environment. Enhance your expertise with hands-on equipment troubleshooting and software upgrades. Collaborate with industry leaders to refine processes and mentor peers.
Field Service Technician
in Information Technology PermanentJob Detail
Job Description
Overview
- Provide technical support for cash automation machines, ATMs/ITMs, and related equipment, ensuring optimal functionality and customer satisfaction.
- Perform installation, repair, upgrade, testing, and maintenance tasks on hardware and software systems.
- Collaborate with vendors to resolve software and network issues efficiently.
- Travel to customer locations to diagnose and troubleshoot equipment problems.
- Contribute to refining company processes and procedures for enhanced service delivery.
- Document service activities in CRM systems and maintain accurate records.
- Provide professional customer service and technical expertise during interactions.
- Train and mentor junior technicians to ensure high-quality service standards.
Key Responsibilities & Duties
- Install, repair, and maintain cash automation and ATM/ITM equipment, including hardware and software upgrades.
- Diagnose and troubleshoot equipment issues, recommending additional repairs when necessary.
- Load and configure ATM/ITM software, resolving issues promptly.
- Collaborate with vendors to address software-related challenges effectively.
- Perform network troubleshooting, resolving firewall and connectivity issues.
- Document service activities, including calls, notes, and time logs, in CRM systems.
- Maintain a clean and organized service area and vehicle.
- Provide end-of-day reports to management, highlighting open issues and required assistance.
Job Requirements
- High School diploma or GED; Associate's degree or higher preferred.
- Two to four years of related experience; networking certifications are a plus.
- Valid driver's license and ability to travel to customer locations.
- Competency in basic network troubleshooting, including TCP/UDP ports and SSL certificates.
- Experience with cash automation industry certifications is advantageous.
- Effective communication skills and ability to work independently.
- Physical ability to lift and carry equipment weighing up to 50 lbs.
- Proficiency in using CRM systems for documentation and reporting.
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- Embark on a rewarding career as a Field Service Technician, providing essential equipment maintenance and repair services. Leverage your technical skills in diverse environments, ensuring customer satisfaction and operational excellence. This role offers growth opportunities, hands-on experience, and a chance to make a meaningful impact in a dynamic industry.