Lead impactful IT projects at a dynamic organization with growth opportunities. Enhance your skills with ongoing training and certification support. Enjoy a supportive work environment with competitive benefits.
Systems Administrator
in Information Technology PermanentJob Detail
Job Description
Overview
- Join a dynamic team as a Systems Administrator, ensuring optimal IT infrastructure performance and reliability for a variety of industries.
- Provide expert-level technical support and proactive solutions to enhance client satisfaction and operational efficiency.
- Collaborate with cross-functional teams to implement and maintain robust IT systems and processes.
- Manage and troubleshoot hardware, software, and network systems to ensure seamless functionality.
- Utilize your technical expertise to address complex issues and optimize system performance.
- Contribute to the development and execution of IT strategies aligned with organizational goals.
- Support a fast-paced environment with opportunities for professional growth and skill enhancement.
Key Responsibilities & Duties
- Provide on-site and remote technical support for desktops, laptops, printers, mobile devices, and other hardware.
- Troubleshoot and resolve technical issues related to Windows OS, Microsoft 365, and basic network problems.
- Perform routine maintenance, updates, and system checks on client infrastructure.
- Assist with hardware installations, moves, and upgrades, ensuring minimal disruption.
- Install, configure, and troubleshoot VoIP phones from various cloud vendors.
- Document all work performed in the ticketing system for accurate tracking and reporting.
- Escalate complex issues to higher-level support teams when necessary.
- Travel extensively to client locations, providing exceptional customer service and technical expertise.
Job Requirements
- Bachelor of Science (BS) degree in a relevant field.
- Minimum of 2 years of experience in technical support or help desk roles; 5 years preferred.
- Proficiency in networking concepts such as DNS, DHCP, TCP/IP, and VPNs.
- Familiarity with Windows 10/11, Microsoft 365, and common business software.
- Valid driver’s license and reliable vehicle for frequent travel.
- Preferred certifications: CompTIA A+, Network+, or similar.
- Experience with RMM tools, Active Directory, and remote desktop solutions.
- Knowledge of backup systems like Acronis, Datto, and Veeam.
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