Matter Applications Specialist

Overview

• Serve as a product expert and system administrator for SaaS applications supporting matter lifecycle operations.
• Collaborate with business functions and technical teams to ensure seamless application functionality.
• Support operational challenges and project work through specialized application knowledge.
• Evaluate and implement new product features and competitive alternatives to improve operations.
• Manage deployments, upgrades, configurations, and troubleshooting for assigned applications.
• Ensure compliance with security policies and technical requirements for supported applications.
• Document application support processes and maintain current records in IT change management platforms.
• Train staff members and communicate application changes across relevant teams.

Key Responsibilities & Duties

• Provide tier 2 support for SaaS applications used in matter lifecycle operations.
• Lead initiatives to enhance matter operations lifecycle through new technologies and solutions.
• Maintain expertise in product features, workflows, architecture, and security models.
• Research product releases and roadmaps to recommend improvements aligned with business needs.
• Perform unit testing, troubleshooting, and issue resolution for supported applications.
• Collaborate with vendors and professional services providers for application support and enhancements.
• Provide backup support for secondary applications as necessary.
• Ensure comprehensive documentation of application support processes and changes.

Job Requirements

• Bachelor’s Degree in a related field is required.
• Minimum of 5 years of experience supporting matter operations applications in a law firm or professional services firm.
• Experience with matter operations applications in non-U.S. geographies is required.
• Proficiency in SaaS application support, including Intapp Conflicts, Intapp Open, and Intapp Walls.
• Strong problem-solving and interpersonal skills for collaboration and effective communication.
• Ability to manage deployments, upgrades, and configurations for supported applications.
• Availability for on-call and after-hours support as necessary.
• Knowledge of compliance with security policies and technical requirements.