Client Services Associate

Overview

• Serve as a Client Services Associate in a hybrid work environment, delivering superior service to clients and third-party entities.
• Collaborate with internal teams to maintain exceptional standards of service and hospitality within a dynamic and fast-paced setting.
• Process cash and security transfers, establish new accounts, and prepare tax reporting for clients.
• Utilize portfolio management software to manage and report client information and transactions accurately.
• Support investment teams with trade initiation and portfolio strategy implementation.
• Coordinate monthly statements, quarterly management fees, and alternative investment valuations.
• Interact across all levels of the organization, fostering collaboration and teamwork.
• Contribute to an inclusive and diverse workplace environment, promoting equity and representation.

Key Responsibilities & Duties

• Communicate frequently with clients, acting as a liaison between the team and clients to troubleshoot issues promptly.
• Handle client and accountant queries, establish custodial accounts, and assist with necessary documentation.
• Manage portfolio cash flow, including recurring and ad hoc cash and security transfer requests.
• Support investment teams with trade initiation and general portfolio strategy execution.
• Maintain client information within portfolio management software, reviewing transactions and activity for accuracy.
• Coordinate monthly client statements and quarterly management fees efficiently.
• Collaborate with all levels of staff and management to ensure seamless operations.
• Promote a client-first attitude, prioritizing exceptional service and hospitality.

Job Requirements

• Bachelor of Science (BS) degree required, with 1-3 years of relevant work experience preferred.
• Proficiency in MS Word, Excel, Outlook, CRM software, ACH, and wire transfers.
• Experience with portfolio management software such as Advent APX is advantageous.
• Knowledge of portfolio administration and various custodial interfaces preferred.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.
• Demonstrated ability to work with private high-net-worth or institutional clients.
• Strong team player with a client-first attitude and collaborative mindset.
• Commitment to diversity, equity, and inclusion within the workplace.