Field Service Technician

Overview

• Join a dynamic team as a Field Service Technician, providing essential technical support for equipment maintenance and repair across various customer sites.
• Respond to customer requests, diagnose issues, and perform repairs on ATMs, POS systems, and other electromechanical devices.
• Utilize provided tools and repair kits to ensure optimal equipment functionality and customer satisfaction.
• Work within a team environment, managing service calls and maintaining inventory effectively.
• Travel within assigned territories to provide prompt and reliable technical support.
• Engage in diverse work settings, including indoor and outdoor environments, ensuring adaptability and resilience.
• Contribute to a customer-focused approach, ensuring satisfaction with service delivery and product functionality.
• Participate in on-call rotations, overtime, and second shifts as required to meet operational needs.

Key Responsibilities & Duties

• Perform maintenance and electromechanical repairs on ATMs, POS systems, and related equipment.
• Conduct installations, including setup, testing, and mounting of devices, ensuring proper functionality.
• Diagnose and resolve technical issues such as paper, card, and bill jams efficiently.
• Inspect products for operational accuracy, escalating unresolved issues per procedures.
• Prioritize and plan service calls to optimize response times and customer satisfaction.
• Maintain accurate documentation and manage service parts inventory effectively.
• Communicate with customers regarding estimated arrival times and service updates.
• Follow established protocols for key, alarm, and combination control processes.

Job Requirements

• High School Diploma or GED is required for this entry-level position.
• Minimum of 1 year of experience, with 3 years preferred in a technical field.
• Valid driver’s license with a satisfactory driving record within company standards.
• Ability to lift up to 50 pounds and work in close quarters around equipment.
• Familiarity with computer operating systems and consumer communication devices.
• Willingness to travel to assigned territories and company facilities, including during inclement weather.
• Capability to pass background and drug testing requirements.
• Flexibility to work overtime, weekends, and participate in on-call rotations.