It Support

Overview

• Provide essential on-site IT support to ensure seamless operations and address technical issues promptly.
• Act as the primary contact for IT requests, delivering effective solutions and exceptional service.
• Utilize advanced troubleshooting techniques to resolve system security and functionality concerns efficiently.
• Install, configure, and upgrade server operating systems while managing virtual environments effectively.
• Collaborate with vendors to address hardware and software issues promptly and professionally.
• Maintain accurate documentation and uphold professional standards in IT system management.
• Support usability across desktop computers, mobile devices, telephony systems, and networking equipment.
• Contribute to the implementation of IT solutions that enhance operational efficiency and client satisfaction.

Key Responsibilities & Duties

• Resolve service tickets and troubleshoot technical emergencies with precision and minimal oversight.
• Assist clients in system design, installation, configuration, and usability improvements.
• Perform scheduled maintenance and emergency repairs on technical systems and equipment.
• Diagnose, repair, and debug complex technical systems and software issues effectively.
• Ensure network closets are organized, labeled, and documented accurately for optimal functionality.
• Participate in project planning and mentor team members on improved IT processes.
• Adhere to safety standards and proactively address health and quality requirements.
• Manage spare parts inventories and maintain precise records of time and expenses.

Job Requirements

• Bachelor of Science in a technology-related field or equivalent education and experience.
• Minimum of 3 years of experience in IT support or a similar role.
• Preferred certifications include Network+, Server+, or equivalent credentials.
• Proficiency in Windows servers, Active Directory, SQL, SharePoint, and Exchange Servers.
• Knowledge of VMware, Citrix, VPN, Terminal Services, and VoIP systems.
• Strong problem-solving skills and ability to build positive client relationships.
• Effective communication skills and aptitude for learning new technologies.
• Valid driver’s license and reliable transportation for travel within the designated area.