It Support

Overview

• Deliver exceptional onsite IT support, ensuring seamless operations and resolving technical issues in a dynamic environment.
• Collaborate with teams to implement innovative IT solutions tailored to organizational needs.
• Support diverse hardware, software, and network configurations, providing top-notch technical assistance.
• Maintain detailed documentation while adhering to industry standards and security protocols.
• Participate in IT project planning and execution, contributing to system enhancements.
• Enhance organizational security through policy implementation and advanced technologies.
• Develop and refine processes to improve IT system efficiency and reliability.
• Engage in continuous learning to stay updated with emerging technologies and best practices.

Key Responsibilities & Duties

• Troubleshoot and resolve technical issues, ensuring minimal disruption to operations.
• Install, configure, and maintain IT systems for optimal performance and reliability.
• Provide advanced mediation for security threats, including malware and ransomware incidents.
• Assist with hardware and software upgrades to enhance system usability and functionality.
• Manage network infrastructure and server room cabling professionally and efficiently.
• Create and maintain comprehensive documentation for IT systems and processes.
• Mentor junior technicians, fostering skill development and knowledge sharing.
• Communicate effectively with stakeholders, providing updates on incidents and system changes.

Job Requirements

• Bachelor of Science (BS) degree or equivalent education in IT support or related field.
• Minimum of 3 years of experience in IT support roles, showcasing technical proficiency.
• Expertise in Windows Server, Active Directory, SQL, and Exchange Servers.
• Knowledge of virtualization technologies like VMware and Citrix, and remote access tools such as VPN.
• Experience with VoIP systems and related hardware/software configurations.
• Preferred certifications: Network+, Server+, Windows Server 70-410, 98-365.
• Strong problem-solving skills and ability to build positive client relationships.
• Ability to perform under pressure and adapt to high-stress situations professionally.