Client Service Manager

Overview

• Manage client relationships and drive business development initiatives to support organizational growth and client satisfaction.
• Collaborate with leadership to align client needs with service offerings and strategic objectives.
• Analyze client data to identify cross-selling and upselling opportunities across various services.
• Represent the organization at networking events, client meetings, and industry functions.
• Develop and execute sales plans aligned with organizational growth objectives.
• Support client retention efforts through effective relationship management and service optimization.
• Utilize technology and data-driven tools to enhance client engagement and business development effectiveness.
• Contribute to the development of referral relationships with strategic partners.

Key Responsibilities & Duties

• Develop and implement business development strategies to achieve revenue growth targets.
• Identify new business opportunities and expand services within the existing client base.
• Build and maintain strong relationships with clients, referral partners, and internal stakeholders.
• Track and report on sales performance, pipeline activity, and revenue results.
• Collaborate with service teams to ensure client needs are met effectively.
• Represent the organization at industry events and client meetings.
• Optimize client data and reporting for accurate workflow efficiency.
• Manage the business development process from prospecting to proposal development and negotiation.

Job Requirements

• Bachelor’s degree required; MBA or professional certification preferred.
• 5–7+ years of experience in business development, client services, or sales within professional services.
• Proven ability to generate revenue and grow client relationships.
• Strong communication, presentation, and relationship-building skills.
• Consultative, solution-oriented approach with solid business and financial understanding.
• Experience working with mid-market businesses or professional service clients preferred.
• Ability to manage multiple initiatives while collaborating effectively across teams.
• Familiarity with data-driven tools and technology for client engagement.