Care Coordinator – Bilingual Chinese

Overview

• Coordinate and manage caregiver assignments to ensure optimal patient care and compliance with healthcare standards.
• Maintain accurate schedules and resolve service issues to ensure uninterrupted care delivery.
• Collaborate with internal teams to enhance caregiver engagement and patient satisfaction.
• Utilize scheduling software to manage assignments and maintain detailed documentation.
• Provide support and resolution for caregiver concerns within the scope of authority.
• Ensure compliance with health requirements, including physicals, immunizations, and training.
• Contribute to a dynamic environment focused on service continuity and high-quality care.

Key Responsibilities & Duties

• Assign caregivers to client cases based on availability, skills, and patient needs.
• Manage schedules, including shift coverage and time-off requests, ensuring seamless operations.
• Monitor caregiver attendance and address performance concerns effectively.
• Ensure compliance with agency and regulatory health requirements for caregivers.
• Address caregiver complaints and provide timely support and resolution.
• Collaborate with departments to ensure effective care coordination and service quality.
• Maintain accurate documentation using scheduling software and tools.
• Contribute to team initiatives aimed at improving patient satisfaction and service delivery.

Job Requirements

• Associate of Science degree or equivalent educational background required.
• Minimum of 1 year of administrative or customer service experience; healthcare experience preferred.
• Proficiency in Microsoft Office applications; familiarity with scheduling software is advantageous.
• Strong communication and interpersonal skills for effective caregiver and client interactions.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills to address scheduling challenges and service interruptions.
• Bilingual proficiency in Chinese (Mandarin or Cantonese) is required.
• Commitment to confidentiality and adherence to ethical standards in all operations.