Help Desk Technician

Overview

• Provide comprehensive IT support services to users in a hybrid work environment, ensuring smooth operations and resolving technical issues effectively.
• Collaborate with a dynamic team to maintain and enhance IT systems, adhering to organizational policies and guidelines.
• Engage with clients onsite to deliver exceptional service and support, ensuring satisfaction and operational efficiency.
• Utilize ticketing systems to manage and prioritize support queries, ensuring timely resolution and documentation.
• Contribute to the administration of Microsoft 365 stack, including Exchange Online, SharePoint Online, and Azure AD.
• Participate in predictive index assessments and technical interviews to demonstrate expertise and problem-solving skills.
• Travel periodically to customer office locations within the metropolitan area to provide onsite support and maintenance.
• Work in a hybrid environment with a schedule involving onsite presence at client locations.

Key Responsibilities & Duties

• Deliver IT support services to users onsite, resolving technical issues and ensuring optimal system performance.
• Utilize ticketing systems to manage and document support queries, adhering to organizational protocols.
• Maintain and update IT documentation, ensuring compliance with organizational rules and guidelines.
• Administer Microsoft 365 stack, including Exchange Online, SharePoint Online, Intune, and Azure AD.
• Perform systems administration tasks, including managing Windows Server platforms and Active Directory.
• Provide desktop support, troubleshooting Microsoft Windows and Office applications, and mobile devices.
• Ensure adherence to strict change control procedures, maintaining system integrity and security.
• Collaborate with team members and clients to deliver high-quality IT solutions and services.

Job Requirements

• Bachelor of Science (BS) degree in a relevant field is required.
• Minimum of 2 years of IT experience, preferably in desktop support or systems administration.
• Proficiency in Microsoft 365 stack, including Exchange Online, SharePoint Online, and Azure AD.
• Basic knowledge of Windows Server platforms, Active Directory, and Group Policy.
• Understanding of networking concepts and virtualization platforms like VMware or Hyper-V.
• Experience with endpoint threat management tools such as Sophos or similar products.
• Ability to travel periodically to customer office locations within the metropolitan area.
• Physical capability to perform job requirements, including lifting up to 50 lbs and extended periods of standing or sitting.