Scheduler

Overview

• Coordinate caregiver schedules to ensure seamless service delivery and optimal client coverage in a dynamic healthcare environment.
• Manage on-call responsibilities, addressing emergencies and scheduling adjustments promptly and effectively.
• Maintain accurate records of client and caregiver information using advanced scheduling systems and tools.
• Support quality improvement by matching caregivers to clients based on individual needs and preferences.
• Perform general office duties, including reception coverage and document management, ensuring smooth operations.
• Facilitate introductions between caregivers and clients to ensure smooth transitions and satisfaction.
• Participate in onboarding and orientation processes for new hires, fostering a supportive work environment.
• Monitor service delivery to maintain high standards of quality and client satisfaction.
• Stay updated with scheduling software and technology to enhance operational efficiency and effectiveness.

Key Responsibilities & Duties

• Schedule client appointments and caregiver visits based on service plans and availability.
• Maintain staffing levels to ensure adequate coverage for all clients, addressing gaps proactively.
• Create and release weekly schedules for caregivers, ensuring accuracy and consistency.
• Document schedule updates and changes, communicating promptly with clients and caregivers.
• Address client and caregiver concerns, escalating issues as necessary for resolution.
• Perform administrative tasks such as data entry and telephone services to support operations.
• Provide caregivers with updated care plans and instructions for quality service delivery.
• Assist with new hire orientations and onboarding processes, ensuring smooth integration.
• Ensure compliance with HIPAA regulations and company policies to uphold standards.

Job Requirements

• High School Diploma or GED required; additional relevant training or experience preferred.
• Minimum of 1 year of scheduling experience, preferably in a home care or healthcare setting.
• Proficiency in scheduling software and ability to adapt to new systems effectively.
• Strong knowledge of Microsoft Office Suite or Google Suite applications for operational tasks.
• Effective communication skills for client and caregiver interactions, ensuring clarity and professionalism.
• Ability to evaluate situations and make decisions using critical thinking and problem-solving skills.
• Experience with basic medical terminology in scheduling processes is advantageous.
• Willingness to work on-site and handle remote on-call responsibilities as needed.
• Commitment to maintaining high standards of quality and compliance in all tasks.