Chief Operations Officer

Overview

• Lead operational excellence as Chief Operations Officer in a dynamic creative organization, ensuring seamless execution of strategic initiatives.
• Collaborate closely with the CEO to translate vision into actionable strategies, fostering sustainable growth and innovation.
• Oversee diverse operational functions, including finance, HR, legal, and project management, ensuring alignment with organizational goals.
• Design and implement scalable systems and workflows to support creative teams and enhance client delivery.
• Drive resource planning, capacity management, and timelines across multiple projects and departments.
• Champion operational rigor while respecting and nurturing creative processes within the organization.
• Foster a culture of collaboration, innovation, and excellence across all levels of the organization.

Key Responsibilities & Duties

• Lead and optimize operational functions, including production, project management, finance, HR, legal, and vendor partnerships.
• Design and implement scalable systems, workflows, and processes to support creative teams and client delivery.
• Oversee resource planning, capacity management, and timelines across multiple projects and departments.
• Collaborate with finance leadership to oversee budgeting, forecasting, and financial performance.
• Improve profitability through smarter resourcing, cost controls, and operational efficiencies.
• Support pricing, contract structures, and commercial decision-making to enhance business outcomes.
• Lead cross-functional teams to manage complexity and drive organizational success.
• Bridge creative and business perspectives through excellent communication and strategic insight.

Job Requirements

• Bachelor of Arts (BA) degree required, with a strong foundation in creative industries.
• 15+ years of senior operations or general management experience within creative, media, or professional services environments.
• Proven experience scaling creative or project-based organizations effectively.
• Strong financial acumen and expertise in managing budgets and operational metrics.
• Demonstrated ability to lead cross-functional teams and manage complexity.
• Excellent communication skills to bridge creative and business perspectives.
• Strategic thinker with a practical, execution-focused mindset and solutions-oriented approach.
• Empathetic leader with respect for creative processes and passion for creative industries.