Clinical Care Manager

Overview

• Lead clinical operations, ensuring smooth functioning of primary care, specialty care, and laboratory services.
• Supervise and train clinical support staff, fostering professional growth and excellence.
• Monitor patient flow and workload to optimize productivity and patient satisfaction.
• Coordinate prenatal program activities and ensure compliance with clinical procedures.
• Maintain organized and confidential electronic medical records and documentation.
• Collaborate with community agencies and healthcare providers to enhance service delivery.
• Implement infection control measures in accordance with OSHA standards.
• Participate in quality improvement and peer review meetings to drive clinical excellence.
• Provide coverage and support to other Clinical Care Managers as needed.

Key Responsibilities & Duties

• Recruit, hire, and supervise clinical support staff, ensuring adherence to organizational standards.
• Develop and monitor staff schedules to ensure efficient clinical operations.
• Screen walk-in patients and prioritize care based on urgency and practitioner availability.
• Address patient complaints and inquiries, directing them to appropriate resources.
• Provide ongoing clinical in-service training to nursing and medical assistant staff.
• Forecast and administer immunizations, ensuring compliance with health standards.
• Chair monthly nursing meetings to discuss updates and address concerns.
• Collaborate with other Clinical Care Managers to align network-wide clinical practices.
• Assist in implementing and evaluating grant objectives and clinical procedures.

Job Requirements

• Bachelor of Science Degree in Nursing (BSN) from an accredited institution.
• Current New York State Registered Nurse (RN) License.
• Minimum two years of experience in an ambulatory setting, including pediatric care.
• Supervisory experience managing clinical teams effectively.
• Proficiency in Electronic Health Record Systems and Microsoft Office Suite.
• Strong organizational skills and ability to manage busy clinical environments.
• Bilingual English/Spanish preferred for enhanced communication.
• Commitment to infection control and adherence to OSHA standards.
• Excellent interpersonal skills for collaboration with healthcare providers and community agencies.