Customer Success Associate

Overview

• Join a dynamic organization as a Customer Success Associate on a contract basis.
• Perform order entry tasks with precision and attention to detail.
• Collaborate with client services to ensure accurate data processing.
• Engage with clients to gather necessary information for billing purposes.
• Utilize computer systems efficiently to manage order updates.
• Contribute to maintaining high standards of customer service and satisfaction.
• Work on-site in a collaborative and supportive team environment.
• Opportunity for hourly pay increase based on performance and qualifications.

Key Responsibilities & Duties

• Accurately enter order details into the system provided by client services.
• Identify and address errors or omissions in order information.
• Communicate effectively with clients to clarify and confirm order details.
• Collaborate with managers to resolve discrepancies in order data.
• Maintain meticulous records for billing and customer service purposes.
• Provide excellent customer service by addressing client inquiries promptly.
• Ensure compliance with organizational standards and procedures.
• Support team members in achieving operational goals and objectives.

Job Requirements

• Associate degree or high school diploma required; entry-level position.
• Minimum of 2 years of relevant experience; 3 years preferred.
• Proficiency in computer systems and data entry software.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in an on-site team environment.
• Capability to manage multiple tasks and meet deadlines.
• Commitment to delivering high-quality customer service.