Senior Accounts Receivable Account Representative

Overview

• Manage accounts receivable operations, ensuring accurate billing and compliance with established procedures for residential and commercial properties.
• Resolve customer escalations and inquiries with a focus on delivering timely and effective solutions.
• Conduct detailed ledger analysis to identify discrepancies and ensure resolution.
• Collaborate with internal teams to support legal inquiries and special credit programs.
• Develop proficiency in property management systems, adhering to standard operating procedures for efficiency.
• Contribute to process improvement initiatives by identifying trends and opportunities within accounts receivable operations.
• Support lease administration functions, including rent billing, adjustments, and move-in/move-out processes.
• Engage with diverse stakeholders to enhance service delivery and operational effectiveness.

Key Responsibilities & Duties

• Partner with the Accounts Receivable Supervisor to oversee daily lease administration tasks and operations.
• Address resident and tenant inquiries proactively, ensuring satisfaction and minimizing follow-ups.
• Analyze account histories to manage escalated cases and communicate outcomes effectively.
• Collaborate with stakeholders to address complex matters, including amended leases and legal inquiries.
• Utilize property management systems to maintain data accuracy and operational consistency.
• Identify and implement process improvements within accounts receivable operations.
• Support financial data management, reconciliations, and ledger analysis tasks.
• Ensure compliance with documented SOPs and organizational standards.

Job Requirements

• 3–5 years of progressive accounts receivable experience, preferably in multifamily residential environments.
• Associate of Science degree in Accounting, Finance, Economics, or a related field preferred.
• Proficiency in Microsoft Excel and Office, with strong analytical and problem-solving skills.
• Experience with property management systems like Yardi or MRI is advantageous.
• Excellent communication skills, capable of engaging effectively with diverse stakeholders.
• Ability to manage competing priorities and deliver high-quality work under tight deadlines.
• Strong customer service orientation, with professionalism in navigating sensitive situations.
• A continuous improvement mindset, eager to grow and take on increasing responsibilities.