It Helpdesk Support Specialist

Overview

• Provide expert IT support in a dynamic hybrid work environment, ensuring seamless technical operations and user satisfaction.
• Deliver timely resolutions to technical issues across multiple channels, enhancing productivity and user experience.
• Collaborate with cross-functional teams to address escalated issues and implement system improvements effectively.
• Assist in deploying new technologies, managing migrations, and supporting software and hardware rollouts.
• Streamline IT operations, including onboarding/offboarding processes and maintaining inventory systems.
• Deliver exceptional customer service, fostering positive user experiences and technical problem-solving.
• Contribute to audiovisual and mobility account management, ensuring operational efficiency and reliability.

Key Responsibilities & Duties

• Provide professional IT support via phone, email, and in-person interactions, ensuring user satisfaction and technical issue resolution.
• Manage IT service tools and maintain accurate asset inventory records for streamlined operations.
• Configure user accounts, application access, and equipment setups to ensure seamless functionality.
• Organize and execute technology setups for meetings and external collaborations, ensuring operational readiness.
• Support conference room technology and audiovisual systems, ensuring functionality and reliability.
• Provide on-call support coverage, addressing after-hours technical needs promptly and effectively.
• Identify recurring technical issues and develop effective long-term solutions to enhance system performance.
• Document procedures and deliver training sessions to enhance user proficiency and system understanding.

Job Requirements

• Bachelor’s degree in computer science, information systems, or a related field preferred.
• Minimum of 3 years of technical support experience; 5 years preferred.
• Proficiency in Active Directory, Windows 10/11, and Microsoft Office suite.
• Experience with mobile device management platforms and Cisco IP Telephone systems.
• Knowledge of Microsoft Exchange (O365) administration and IT service management tools.
• Strong communication, relationship-building, and vendor management skills.
• Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are advantageous.
• Ability to adapt to organizational needs and manage multiple projects effectively in a dynamic environment.