Account Manager

Overview

• Manage and grow strategic client accounts, ensuring satisfaction, retention, and revenue growth through tailored solutions and advisory-level partnerships.
• Collaborate with cross-functional teams to align client objectives with innovative solutions and services.
• Act as a trusted advisor to senior executives, delivering strategic insights and fostering long-term relationships.
• Drive revenue growth through upselling, renewals, and acquisition of new business opportunities.
• Contribute to the development of best practices and strategies for account management and consulting excellence.
• Identify and mitigate risks proactively to ensure seamless client experiences and project success.
• Facilitate high-level discussions focused on achieving transformational outcomes for clients.
• Leverage executive relationships to unlock growth potential and foster deeper connections.

Key Responsibilities & Duties

• Develop and maintain a robust pipeline of opportunities to meet and exceed revenue targets.
• Shape and close new client accounts, ensuring alignment with organizational goals and strategies.
• Build and nurture advisory-level relationships with senior client stakeholders to drive strategic initiatives.
• Guide decision-making processes around innovative solutions and services tailored to client needs.
• Collaborate with technical teams to deliver high-quality solutions that address client priorities.
• Facilitate strategic discussions and resolve escalated issues effectively to ensure client satisfaction.
• Mentor team members and engage with executive sponsors to promote continuous improvement.
• Achieve quarterly revenue goals through effective account management and expansion strategies.

Job Requirements

• Bachelor’s degree in business or a related field is required.
• Minimum of 5 years of experience managing strategic client accounts; 9 years preferred.
• Proven track record managing multi-million-dollar portfolios in consulting or professional services.
• Exceptional consultative selling skills and executive presence.
• Ability to propose and deliver custom software engineering and innovative services.
• Experience working in remote environments with strong communication skills.
• Demonstrated ability to identify and resolve risks proactively.
• Proficiency in leveraging executive relationships to drive client success and growth.